IO Global Supplier Terms

Effective Date: October 1, 2026 Last Updated: October 1, 2026

These Supplier Terms supplement the IO Global Platform Terms of Use and apply to anyone registering or using the Platform through the Supplier login path, including exhibitors at IO Global virtual trade shows. Capitalized terms not defined here have the meaning given in the Platform Terms. Where these Supplier Terms conflict with the Platform Terms, these Supplier Terms control for the subject matter they cover.

1. Who These Terms Apply To

You are a “Supplier” if you use the Platform to publish a company profile, list products or services, exhibit at a virtual trade show, receive buyer inquiries, or advertise.

You represent that you are a legitimate business engaged in the manufacture, distribution, or supply of ingredients or related products and services, and that you are authorized to act for that business.

2. What You Get

Subject to your plan and to the Platform Terms:

• A company profile and product or service listings;
• Discoverability in IO Nexus search and matching;
• A virtual trade show booth and participation in scheduled shows, according to your plan and any booth order;
• Inquiry, RFQ, and meeting tools for engaging Buyers;
• Community network access;
• Analytics on profile, listing, and booth performance; and
• Advertising opportunities, subject to the IO Global Advertising Policy.

We do not guarantee results. IO Global does not guarantee that your profile will be viewed, that you will receive inquiries, that inquiries will convert, or that you will achieve any level of visibility, ranking, lead volume, or revenue. Any figures we publish about Platform reach are estimates and are not commitments.

3. Your Content and Listings

3.1 Accuracy and substantiation

You are solely responsible for everything you publish — company information, product listings, specifications, images, documents, booth content, and claims.

You represent and warrant that all content you publish is truthful, accurate, current, not misleading, and substantiated at the time you publish it, and specifically that:

1. Every product you list is one you are lawfully entitled to supply;
2. Product descriptions, specifications, compositions, origins, and grades are accurate;
3. Every certification, registration, audit result, accreditation, and standard you claim is current, held by the entity you name, and covers the facility and product to which you apply it, and you will provide supporting documentation on request within 5 business days;
4. Every health, nutritional, functional, structure/function, organic, non-GMO, allergen, sustainability, or clean-label claim is truthful and supported by competent and reliable evidence;
5. Nothing you publish infringes any third party’s intellectual property, publicity, or other rights;
6. You have the right to use every trademark, logo, image, and document you upload; and
7. Your content complies with all applicable law, including the requirements of the U.S. Food and Drug Administration, the Federal Trade Commission, the U.S. Department of Agriculture, and the corresponding authorities in every jurisdiction where your products are offered.

3.2 Prohibited listings

You will not list, offer, or promote: controlled substances; unapproved or misbranded drugs; products making disease treatment, prevention, cure, or mitigation claims; counterfeit, adulterated, or misbranded products; products you cannot lawfully export or that the Buyer cannot lawfully import; products subject to a recall or regulatory hold; or any category prohibited by our policies or by our payment processor.

Certain categories are restricted rather than prohibited and require our prior written approval before listing. The current restricted category list is published at ioglobalgroup.com/legal/restricted-categories. Listing a restricted category without approval is a material breach.

3.3 License to us

You grant IO Global the license described in Section 7.1 of the Platform Terms to host and display your content in connection with operating and improving the Platform, and to feature your company name, logo, listings, and booth in IO Global marketing materials. You may withdraw permission for the marketing use at any time by emailing legal@ioglobalgroup.com.

3.4 Our use of your content with AI

We do not use your content to train or fine-tune third-party AI models. We use Platform content and activity to develop and improve our own search, ranking, and matching models, so that Buyers can find you. The license in Section 3.3 does not permit us to license your content to any third party for model training, and we do not do so.

Section 8 of the Platform Terms and Section 6 of the Privacy Policy set out the full position, including how to object.

3.5 Moderation and removal

We may remove or edit any listing or content that we reasonably believe violates these Terms, is inaccurate or unsubstantiated, or creates legal or reputational risk. We will notify you and give a reason, except where prohibited by law, impractical, or where doing so would compromise an investigation, and you may challenge the decision under Section 13.1 of the Platform Terms.

4. Verification

4.1 What verification is

If you participate in verification, you submit business registration and company documentation and information about the products you list. IO Global confirms that the business exists as represented and that the submitted documentation is internally consistent, and our quality review team reviews the products you list to determine, on the basis of the documentation submitted, that those products are of a type permitted for sale in the United States.

Verification is a documentary review. As set out in Section 3 of the Platform Terms, it does not involve product testing, facility audits, or independent confirmation of your certifications, and it is not an endorsement.

4.2 Your obligations

You will provide accurate and current documentation, and will notify us within 10 business days if any verified fact changes — including the lapse or withdrawal of a certification, a change in ownership, a change of manufacturing facility, a product reformulation, a recall, or any regulatory action against you or your products.

We may re-verify at any time and may suspend or withdraw verification status where documentation lapses, cannot be confirmed, or is inaccurate. Withdrawal of verification is not a refundable event and does not by itself terminate your account.

4.3 How you may describe it

You may state that you are a Verified Supplier on the IO Global platform. You will not represent that IO Global has certified, endorsed, approved, tested, audited, or guaranteed your products, facilities, quality systems, or regulatory compliance, or that IO Global’s review substitutes for a Buyer’s own qualification of you.

5. Buyer Data You Receive

5.1 How you receive it

Buyers control disclosure of their identity. Browsing your profile or visiting your booth does not give you a Buyer’s contact details. You receive a Buyer’s name, business contact details, company, and inquiry when that Buyer takes an affirmative action to contact you — sending an inquiry or message, requesting a quote or a sample, booking a meeting, or expressly choosing to share their details. For booth and profile traffic you receive aggregate statistics only.

5.2 Joint controllership for lead data

For the disclosure of Buyer contact data to you, IO Global and you act as joint controllers under Article 26 of the GDPR. The essence of the arrangement is:

A Buyer may exercise data protection rights against either of us, and neither of us may refuse on the basis of the allocation above.

5.3 Your obligations for Buyer data

You will:

1. Use Buyer contact details only to respond to and pursue the specific inquiry and the resulting commercial relationship;
2. Not add Platform-sourced contacts to a general marketing list, newsletter, or automated campaign without a lawful basis and whatever notice or consent your jurisdiction and theirs require;
3. Never sell, license, rent, or otherwise disclose Platform-sourced contacts to any third party;
4. Maintain your own privacy notice, lawful basis, and processing records for your use of the data;
5. Honor opt-out and unsubscribe requests promptly and permanently;
6. Apply appropriate technical and organizational security measures; and
7. Comply with all applicable data protection and anti-spam law, including the GDPR, the UK GDPR, PECR, the CAN-SPAM Act, and applicable U.S. state privacy laws.

Breach of this Section 5.3 is a material breach and may result in immediate suspension.

5.4 Where we act as your processor

Where you upload your own contact lists, customer records, or CRM data into a Supplier workspace, IO Global processes that data on your behalf as a processor under Article 28 of the GDPR. The IO Global Data Processing Addendum, published at ioglobalgroup.com/legal/dpa, governs that processing and is incorporated into these Terms by reference.

You warrant that you have a lawful basis and have given all required notices for any personal data you upload.

5.5 Indemnity

You will indemnify IO Global against any claim, fine, penalty, or loss arising from your breach of this Section 5 or from your processing of personal data obtained through the Platform. This is in addition to Section 16 of the Platform Terms.

6. Ranking, Placement, and Paid Promotion

Search results, matches, and recommendations are ordered using the parameters described in Section 9 of the Platform Terms. Paid placements occupy distinct, labeled slots and are always identified as sponsored. Payment does not change your position in organic search or matching results.

We do not guarantee any ranking position. Where we make a material change to the main ranking parameters, we will notify you at least 15 days before it takes effect.

You will not attempt to manipulate ranking, including through keyword stuffing, duplicate or shell accounts, fabricated inquiries, fabricated reviews, or artificial engagement.

7. Virtual Trade Shows and Booths

Where you exhibit:

• Booth content is subject to Section 3 of these Terms, and to the Advertising Policy where it contains advertising;
• Lead and attendee data you receive is subject to Section 5 of these Terms;
• Booth fees, staffing expectations, and rescheduling are governed by the booth order you accept for each show, which supplements these Terms;
• Cancellation by you follows the schedule in Section 5.4 of the Advertising Policy — full refund 30 or more days before the show, 50% refund 14 to 29 days before, non-refundable within 13 days — unless the booth order for that show expressly states a different schedule;
• Cancellation by us. Where we cancel or materially reschedule a show, you may elect either a full refund of the booth fee for that show or a credit against a future show, and that is our sole liability for the cancellation.

8. Fees and Payment

Subscription, booth, featured placement, and advertising fees are as stated at ioglobalgroup.com/pricing or in your order. Section 5 of the Platform Terms — payment processing through Stripe, automatic renewal, refunds, payment disputes, late payment, and suspension — applies in full.

IO Global does not charge a commission, transaction fee, or success fee on sales you make to a Buyer.

Taxes. Fees are exclusive of taxes. Where we are required to collect VAT, GST, or sales tax, it is added at checkout. You will provide a valid tax identification number or exemption certificate where applicable.

9. Your Obligations

In addition to Section 6 of the Platform Terms, you will:

1. Respond to Buyer inquiries in good faith and within a reasonable time;
2. Not create multiple or shell accounts to inflate your presence or circumvent limits;
3. Not post competitor-disparaging content or unsubstantiated comparative claims;
4. Not scrape or extract Buyer data, other Suppliers’ listings, or Platform data;
5. Maintain the licenses, registrations, and quality systems required for your business; and
6. Comply with all sanctions, export control, anti-corruption, and anti-money-laundering laws.

10. Insurance

You will maintain, at your own expense, commercial general liability insurance including product liability coverage of not less than USD $2,000,000 per occurrence and USD $2,000,000 in the aggregate, with an insurer of recognized standing. You will provide a certificate of insurance within 10 business days of our written request, and will give us notice of cancellation or material reduction in coverage.

11. Suspension and Termination

In addition to Section 12 of the Platform Terms, we may suspend your listings, booth, or account where a listing is unlawful, unsafe, or unsubstantiated; a regulatory authority takes action against you or your products; a product you list is recalled; you are placed on a restricted-party list; a pattern of Buyer complaints indicates misrepresentation; or your verification lapses and is not restored within 30 days.

Statement of reasons. We will give you a statement of reasons at or before the time a suspension or termination takes effect, unless prohibited by law or where doing so would compromise an investigation. For termination for our convenience we will give 30 days’ notice.

Refunds on termination. No refund of fees where we terminate for your breach. Where we terminate for our convenience, we refund the unused prepaid portion of your fees on a pro-rata basis.

12. Confidentiality

Section 10 of the Buyer Terms applies equally to Suppliers, with each party protecting the other’s non-public information on the same terms.

Buyer inquiry content. You will keep confidential the commercial substance of any inquiry, requirement, specification, volume, or pricing request a Buyer sends you through the Platform, use it only to respond to that inquiry and pursue the resulting relationship, and not disclose it to any third party or use it competitively against that Buyer. This obligation survives for three years from receipt and indefinitely as to trade secrets.

13. Warranties, Liability, and Indemnity

Sections 14, 15, and 16 of the Platform Terms apply in full.

Your indemnity is broader. You will additionally defend, indemnify, and hold harmless IO Global against any claim, and any resulting loss, liability, damage, cost, or expense including reasonable attorneys’ fees, arising out of or relating to: your listings, product claims, or certifications; any product you supply, whether or not the transaction originated on the Platform; any recall, regulatory action, injury, or illness associated with your products; your breach of Section 5; and any dispute with a Buyer.

14. Survival

Sections 3.1 (accuracy warranties), 3.3 (for the surviving license period), 3.4 (AI), 4.3 (how you may describe verification), 5 (Buyer data obligations and indemnity), 8 (fees accrued), 10 (insurance, for the duration of any claim period), 12, and 13 of these Supplier Terms survive termination of your account, together with the sections of the Platform Terms identified in Section 12 of that document.

15. Disputes

Section 13 of the Platform Terms governs disputes between you and IO Global, including the requirement to raise the issue with us first and the binding arbitration and class action waiver provisions.

16. Contact

IO Global Group, Inc. A Delaware corporation 500 S Main St, #800 Orange, CA 92868 United States

support@ioglobalgroup.com · legal@ioglobalgroup.com · 877.550.3600